Terms of Service

1. Services and Accounts

1. We provide cloud servers, bare metal servers, web hosting, cloud databases, business email, domain registration and SSL certificates. The specifications, prices and billing periods of each product are as shown on the product and order pages of this website;

2. You must provide true and accurate information when registering and keep it up to date. You are responsible for keeping your account and password secure, and all activity under your account is deemed to be your own;

3. If you let a third party manage your account, contact support to update the account details first; you and the third party are jointly responsible for any resulting legal liability;

4. We do not provide support to unauthorised third parties. For how we collect, use and protect your personal data, please see the Privacy Policy.

2. Acceptable Use

You must comply with the laws of your location and of the location of our servers, and with the following rules:

1. Hosting hacking tools, trojans, viruses, pornography, scams, private game servers, cheats, gambling, adult content, counterfeit goods, fake medical products, weapons, surveillance tools, spam/recharge software, scraping services or similar content is prohibited. Any such content found will result in immediate termination of the account;

2. Websites that have been or are being targeted by DDoS/CC attacks are not permitted on shared hosting; please consider a DDoS-protected server instead;

3. Chat rooms, audio/video streaming, high-traffic downloads, scraping and other resource-intensive programs are not allowed on shared hosting. If found, the service will be suspended until the content is removed; please consider a dedicated server for such workloads;

4. Sending spam from web hosting is prohibited; accounts found doing so will be suspended or deleted;

5. No hacking activity of any kind is permitted. Please observe these rules to protect other customers and your own service.

3. Prices and Payment

1. Prices are shown in US dollars (USD); the price displayed at the time of your order applies. Any applicable taxes will be shown clearly before you pay;

2. Our services are prepaid: you top up your account balance using the payment methods listed on our website, then use the balance to purchase, renew or upgrade products;

3. Card and other online payments are processed by licensed third-party payment providers. We never store your full card number, expiry date or security code;

4. Account balance can only be spent on this website, bears no interest and is not transferable. Unused top-up balance can be withdrawn under our Refund Policy.

4. Auto-Renewal and Cancellation

1. Auto-renewal is off by default and must be switched on by you for each product in the user centre;

2. Once enabled, the fee for the next billing period is deducted from your account balance 3 days before the product expires. Auto-renewal only uses your account balance and never charges your card directly. If the balance is insufficient, the renewal fails, auto-renewal for that product is switched off and we notify you by email;

3. You can switch auto-renewal off at any time in the user centre. The product then stops at the end of the current billing period and no further charges are made;

4. To end a service early, request a refund for the product in the user centre; the amount is refunded under our Refund Policy;

5. A product that is not renewed is suspended on expiry and can still be restored by renewing during the retention period (normally 15 days after expiry; for domains, registry rules apply). After the retention period the product and all of its data are permanently deleted, so please back up your data before expiry.

5. Refunds

Our promise: full unconditional refund within 3 days of purchase; after 3 days, a pro-rated refund for the unused period.

Refunds are credited to your account balance, which can be used for other products or withdrawn.

Products that are non-refundable once effective, such as domain registrations and SSL certificates, are excluded.

For detailed rules, please seethe Refund Policy.

6. Disputes and Chargebacks

1. If you have any question about a charge, please contact us first by ticket, email or Telegram. We respond within one business day, and most issues can be resolved directly with a refund or correction;

2. If you file a chargeback with your card issuer without contacting us, we may suspend the related account and services while the dispute is open. For legitimate transactions we will provide order, provisioning and usage records to the payment provider as evidence;

3. If a chargeback is upheld, the account balance, bonus credit or products funded by that payment will be reversed or terminated accordingly.

7. Promotions and Free Trials

1. Free trials, coupons, bonus credit, reseller discounts and other promotions are subject to the rules published on the relevant promotion page; where those rules differ from these Terms, the promotion rules prevail;

2. Each user may try each trial product only once. If a trial is not converted to a paid service by its expiry, the product and its data are deleted;

3. Coupons and bonus credit have no cash value, are not transferable, cannot be withdrawn and are not refunded;

4. If promotions are obtained through bulk registration, false information or similar abuse, we may cancel the promotion, recover the benefit and terminate the related services. We may change or end a promotion at any time; benefits already received are not affected.

8. Data Backup

We maintain a comprehensive backup system to minimize the risk of data loss or damage.

However, we cannot guarantee complete or timely data recovery in the event of force majeure such as fire, earthquake, war or hardware failure.

We therefore recommend backing up at least weekly and downloading a copy to your own computer.

If you delete data by mistake, contact us immediately — older backups may be overwritten by newer ones.

Contact support if you need a backup from us, but please do not rely solely on our backups.

We are not liable for data loss caused by user deletion or intrusion, nor for any incompleteness of backups we provide.

Server customers must configure their own backups; we are not responsible for customer data.

9. Service Availability

Given the nature of the Internet, slower access caused by attacks, viruses, hardware, carriers or network congestion is to be expected from time to time.

Our Hong Kong data center connects to other regions via international bandwidth; access speed may vary by region and time of day.

10. Suspension and Termination

We reserve the right to refuse service to any user, whether new or existing.

We reserve this right to ensure we can provide a secure, effective, and usable service environment for the vast majority of users.

If you breach these Terms we may suspend or terminate the related services; services terminated for a breach are not eligible for refunds under the Refund Policy.

11. Limitation of Liability

For service interruptions caused by us, liability is limited to direct, actual losses.

In no event does this include indirect losses or lost profits, and total liability shall not exceed the fees you have paid.

12. Legal and Export Restrictions

1. You must comply with all applicable export control and economic sanctions laws, including those of Singapore, the United Nations and the United States;

2. You may not register for or use our services if you are located in, or ordinarily resident in, a comprehensively sanctioned country or region, if you appear on any sanctions list, or if you act on behalf of such a person;

3. You may not use our services for any purpose that violates export control or sanctions laws; we may terminate the service immediately if we find that you do.

13. Other Notices

1. We do not provide technical support for software you install; please contact the software vendor.

2. We are not responsible for changes in search engine indexing or rankings.

14. Changes and Governing Law

1. We may update these Terms to reflect changes in law or our business. The updated version takes effect when published on this page, and we will announce material changes on the website or by email. Continuing to use the services means you accept the updated Terms;

2. These Terms are governed by the laws of Singapore. The parties will first try to resolve any dispute arising from these Terms amicably; failing that, the dispute shall be submitted to the courts of Singapore.

15. Contact Us

Company name: ORVIX CLOUD PTE. LTD.

Registered address: 3 Gambas Crescent, #04-01, Nordcom One, Singapore 757088

Email: [email protected]

Telegram Support: @HK_8U (online 16/7)