Refund Policy

1. Unconditional Full Refund Within 3 Days

1. Within 72 hours (3 days) of activation, you may request a refund for any reason and we will return the full amount actually paid for the product;

2. No proof or conditions are required — simply submit a refund request in the user center with a brief reason;

3. We will never deduct from refunds within the 3-day window on grounds such as "usage incurred" or "resources consumed".

2. Prorated Refund by Remaining Time After 3 Days

1. For refunds requested more than 3 days after activation, the refund is pro-rated for the unused period:

Refund = Amount paid − (Amount paid ÷ Total days purchased × Days used)

2. Amount paid includes all actual payments for activation and renewals; days used are counted in calendar days rounded up (a partial day counts as one day);

3. Example: you buy a cloud server for one month (30 days) at $30 and request a refund after 10 days; the refund is $30 − ($30 ÷ 30 × 10) = $20;

4. If less than 1 day remains or the pro-rated refund is under $1.00, no refund can be issued;

5. Portions paid with coupons, discounts or bonus credit are not refundable; only the amount actually paid is returned.

3. Refunds Can Be Withdrawn

1. Refunds are credited to your account balance, which can be used to buy or renew any product;

2. If you no longer need the balance, you can request a withdrawal in the user center to your payout account;

3. Withdrawals are processed within 1-3 business days, returned to the original payment method or the payout method you specify.

4. Scope of Application

1. This policy applies to our own periodically billed products: cloud servers, elastic cloud servers, web hosting, bare metal servers, cloud databases and business email;

2. This policy does not apply to:

　· Domain registration, renewal and transfer — domains take effect once registered and registries do not allow refunds;

　· SSL certificates — no refund once issued;

　· Free trials — no charge, so nothing to refund;

　· Customized products, sourced-on-request products, and products explicitly marked "non-refundable".

5. Refund Process

1. Sign in to the user center, open the product management page, click "Request Refund" and enter a reason;

2. Once approved (automatically or manually), the product is stopped, resources released and the refund credited to your balance immediately;

3. To withdraw, submit a withdrawal request on the balance page of the user center;

4. A refund request can be cancelled at any time before approval; the product then continues as normal.

6. Important Notes

1. Back up your data before requesting a refund — once approved, the product is stopped and deleted immediately and all data (including backups) is destroyed and cannot be recovered;

2. Each product can be refunded once; a repurchased product starts a new refund window;

3. To prevent abuse, there is a reasonable monthly limit on refund requests per user;

4. Services terminated for violating the Terms of Service (prohibited content, attacks, resource abuse, etc.) are not eligible for refunds;

5. We reserve the right to refuse refunds and terminate service for abusive behavior such as malicious registration or bulk refunds.

7. Contact Us

If you have any problems with a refund or questions about the amount, contact us anytime:

1. Email us at [email protected]；

2. Contact our online support on Telegram at @HK_8U (online 16/7);

3. We promise to respond to and process your refund request within one business day.